• Paul Fingleton

Ricoh Ireland unveils €250K investment in new Document Services Centre

Ricoh Ireland recently announced an investment of €250,000 in a new 12,000ft² Document Services Centre in Glasnevin, Dublin. The facility will help Ricoh Ireland grow its document services revenue by 20% in the next year by focusing on the customer experience and boasting a suite of innovative new service lines.

Based in Slaney Road, the Document Services Centre is double the size of its predecessor in Dublin’s Park West. With a large open plan interior, the centre focuses on service innovation, encourages streamlined workflow and offers customers faster turnaround times, increased capacity and hi-tech new services. It also features the latest in production print press technology including the Ricoh Pro C7100, which supports an extensive range of media and uniquely comes with a fifth colour station.

Reflecting Ricoh’s position as a world leader in print technology, the Document Services Centre offers a snapshot of the future of print and document services. Setting itself apart from competitors, Ricoh made a significant investment in a unique software replicating and printing area that can handle CDs, DVDs and USBs with offline disc analysis.

The Centre also offers full archive management scanning services, leading the way for businesses to digitise their documents and data. Archive management is crucially relevant to the global healthcare industry and its push towards digitisation. As the sector embarks on that digital transformation, security and confidentiality are crucial.

Through Ricoh's new range of fully integrated Unified Communications Systems and interactive whiteboard facilities, the Customer Experience Centre allows customers to get involved in the production process and visualise how Ricoh can support other areas of their business, too.

Phil Keoghan, CEO, Ricoh UK and Ireland, said: “The investment in this new Document Services Centre reflects the increasing role of Ricoh Ireland in the company’s global operations, as well as Ricoh’s growing commitment to the Irish market. Ricoh Ireland has enjoyed strong growth in recent times and has celebrated a number of notable successes. As we prepare to launch our next three year strategic plan, this facility will underpin and emphasise our increasingly service-led approach. We’re also excited to launch our new Irish Customer Experience Centre which will mirror other Ricoh Centres of Excellence around the world. It will provide our customers and partner network with a clear insight into the future of print and document management.”

Source: Ricoh