• Paul Fingleton

Datapac improves business processes for Italicatessen with new ERP solution

Datapac, Ireland’s leading ICT solutions provider recently announced that it successfully worked with Italicatessen, an Italian cuisine specialist, on implementing a new ERP system that gives Italicatessen increased visibility and control of its business processes, saving the company time and offering better oversight.

Founded in 2002, Italicatessen employs 36 people at its centre in Wicklow, and imports and distributes a range of Italian made products to restaurants, stores and other wholesalers across Ireland.

The company is in a continuous growth phase and required an integrated and efficient ERP solution that would accommodate this and streamline all processes including purchase and sales orders, customer receipts, stock taking and financial details. Having considered a number of different providers and solutions, Italicatessen chose Datapac to design and install a scalable and adaptable ERP solution. Datapac considered Italicatessen’s business objectives and implemented a Microsoft Dynamics NAV solution to meet their evolving needs.

“We were using systems that were all access-based and didn’t integrate with each other. The more we grew, the more the system didn’t suit our future growth plans and our day-to-day processes. We needed everything to fit together under the same umbrella, and this was our core focus as we went to market to find a provider,” said Padraig McDermott, financial controller, Italicatessen.

The NAV solution has led to a number of benefits for both Italicatessen and its wholesale customers. The system has improved the speed of all operations – from processing transactions to stock taking – freeing up time for staff to focus on the core business. The scalability of the solution means that it can grow with Italicatessen as the company expands. NAV also allows customers to easily compare receipts and invoices, and plan for future deliveries.


“Datapac made it clear that Microsoft Dynamics NAV was the best fit for our company, and their customised solution has transformed and simplified the way we do business. The ongoing support and knowledge that we receive from Datapac is incredibly valuable too.”


Richard Murphy, head of business solutions division, Datapac, said, “As a growing business, Italicatessen needed a modern ERP system that would give them control by managing all of their systems. We knew Microsoft Dynamics NAV was the right solution for them and have been providing support and expertise along the way. We’re delighted Italicatessen’s experience has been so good and we look forward to continuing to make a positive contribution to their business.”